Unlock the power of WhatsApp Business with multi-agent documents. Connect up to 10 devices and boost customer engagement with premium tools.
How to Use Multi-Agent Documents with WhatsApp Business
If you're using WhatsApp Business, you may have heard about multi-agent documents, but what exactly are they? Multi-agent documents are a premium feature that allows you to connect up to 10 web-based devices and one phone to your WhatsApp Business account. With this feature, you can name linked devices, perform chat tasks with agents, and view the name of the device and agent used for a message. In this article, we'll go over how to use multi-agent documents and the benefits they can bring to your business.
Linking Devices with Multi-Agent Documents
Linking multiple devices with your mentioned details can be extremely helpful for advertising campaigns or promotions. Customers can directly talk to you on WhatsApp, making it easier for them to communicate with your business. Here are the steps to link a device to your WhatsApp Business account:
1. Tap on Linked devices.
2. Tap on the Device link.
3. Bring your phone to the screen of the device you want to link and scan the QR code.
4. Enter the device name. You can use the name of the agent that is using the device. You can change the name when you make changes.
You can view device information, such as the device type, signal, and when the device was last active.
Claiming Chat and Working with an Agent
To claim a chat and assign an agent, follow these steps:
1. Go to the chat site.
2. Tap on Chat Actions.
3. Select yourself or an agent and tap Save.
To claim multiple chats and assign agents, follow these steps:
1. In the Chats tab, tap and click on the chat you want to work on.
2. Then tap on the chats you want to work on.
3. Tap on Chat Actions.
4. Select yourself or an agent and tap Save.
You can see what chats have been provided to you while you're working in the Chats tab by tapping Accumulation. You can also see which agent sent the message and which device was used for the message by following these steps:
1. Go to the chat site.
2. Tap and tap on the message, then tap on the info icon.
3. See which agent sent the message and which device was used for the message.
Note that clients do not see from which agent or device the message is sent. They also need to see to whom their chat was provided.
Benefits of Multi-Agent Documents
With multi-agent documents, you can access premium tools of WhatsApp Business that help you find your events more easily and connect more and more special people to your events. By subscribing, you and your team will be able to answer a large number of customers' queries instantly. Without premium, you can connect up to 4 web-based devices and one phone to your account, while with premium, you can connect up to 10 web-based devices and one phone to your account.
Conclusion
Multi-agent documents can bring a lot of benefits to your business, especially if you're using WhatsApp Business for customer service or communication. By linking multiple devices and assigning agents, you can streamline your workflow and provide better service to your customers. So if you haven't already, consider subscribing to the premium feature of multi-agent documents on WhatsApp Business.
